⛳️ PASS: ITIL 4 Foundation (IT Service Management) by learning based on our Questions & Answers (Q&A) Practice Tests Exams.

This learning path provides system administrators with a comprehensive method for studying the skills tested in the CompTIA A+ (220-1001 and 220-1002) exams. It includes in-depth courses teaching skills from each exam domain and provides insights into resources you can use to prepare for the exam.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Public issue-tracker and roadmap for composuite

This AWS CloudFormation template deploys a highly available GLPI (a web-based IT service management software) environment on Amazon RDS, with an Elastic Load Balancer for traffic distribution. The infrastructure is set up across multiple availability zones for increased redundancy.

A high level project plan to decommission two connectivity services offered by a bank. In this project we considered the role of service management in relation to the ITIL4 framework to ensure a seamless decommissioning of these services and a transition to a new connectivity service with minimal disruption to the bank's day-to-day operations.

IT Service Management Course Project for M. Sc. in Computer Science, Università di Padova, done in groups

Comprehensive ISO/IEC project on information security, risk management, business continuity, and IT service governance. Documentation and examples are in Suomenkielinen (Finnish), with folder structure and framework in Finnish