it-service-desk

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⛳️ PASS: ITIL 4 Foundation (IT Service Management) by learning based on our Questions & Answers (Q&A) Practice Tests Exams.

🤖 Slack bot that automatically reminds users to categorize IT Service Desk tickets. Docker-ready with smart duplicate prevention.

🤖 Automate reminders in Slack for IT Service Desk ticket categories, ensuring users never forget to select a category when submitting tickets.

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