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Customer Behavior Segmentation Analysis

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Mind Map Customer Segmentation

Overview

  1. Use Case
  2. Business Understanding:
    • Retail
  3. Data Understanding:
    • Data of Retail Transaction from 01 December 2010 to 09 December 2011
    • 8 columns and 541K records
  4. Data Preparation:
    • Python version: 3.9.0
    • Packages used: Pandas, Numpy, Matplotlib, Seaborn, Sklearn, and Feature Engine
  5. Data Cleaning:
    • Removing Null values
    • Removing records with -ve unit pricings and quantities R
    • Restricting the data to the majority of customers to get influential insights.
  6. Exploratory Data Analysis:
    • Sales of products month by month
    • Spending habits of customers
    • Revenue generated
  7. Data Modeling:
    • RFM Quantiles
  8. Evaluation:
    • K-Means Clustering - Using Davies Bouldin Score to evaluate clustering algorithms
  9. Recommendation:
    • Up-selling, Reactivation and Retention strategies

Use Case Summary

Objective Statement:

  • Get a business insight into how many products are sold every month.

  • Get a business insight into how many customers spend their money every month.

  • To reduce risk in deciding where, when, how, and to whom a product, service, or brand will be marketed.

  • To increase marketing efficiency by directing effort specifically toward the designated segment in a manner consistent with that segment’s characteristics.

Challenges:

  • The large size of data, can not maintain by an excel spreadsheet.

  • Need several coordination from each department.

  • Demography data have a lot of missing values and typos.

Methodology/Analytic Technique

  • Descriptive Analysis

  • Graph Analysis

  • Segment Analysis

Business Benefit:

  • Helping Business Development Team to create product differentiation based on the characteristic of each customer.

  • Know how to treat the customer with specific criteria.

Expected Outcome:

  • Know how many products sold every month.

  • Know how many customers spend their money every month.

  • Customer segmentation analysis.

  • Recommendation based on customer segmentation.

Thank You

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