[Removal in February 2026] Cognigy Webchat v2

Caution

Webchat v2 was deprecated¹ in August 2024 and will be removed in February 2026. The removal includes deleting this repository and the Webchat v2 Endpoint in Cognigy.AI. Make sure you have migrated from Webchat v2 to Webchat v3 before the removal date. After that date, Webchat v2 will no longer be available on your website via its bundle URL.

This repository contains the Webchat v2 widget, which integrates smoothly with your website and lets users chat with your AI Agents created using Cognigy.AI.

Documentation

To get started using the Webchat on your website, you can refer to the Documentation section in this repository. For information on how to set up the Webchat on the Cognigy side, please consult the Deploy a Webchat Endpoint guide in our product documentation.

Read the documentation here for information about integrating this Webchat on your own website. For styling customization, refer to the guide on applying custom CSS to the Webchat.

About this Repository

This repository contains the source code for the Cognigy Webchat within our product. It is divided into multiple sub-projects:

• webchat-ui: contains the source code used to render the webchat and webchat-plugins via react.
• webchat: makes use of webchat-ui and adds the socket connection as well as state management to it. It can be used within React applications for seamless integration.
• webchat-embed: takes the webchat and renders it into a website without further manual integration into an existing React application.
• plugins: contains built-in webchat plugins that can be understood as a basic feature set.

Building your Webchat

You need a version of Node.js installed to build your Webchat. Clone this repository, then run npm i and npm run bundle within the root folder to install dependencies and create bundle files in dist/.

Development

For development, you can run npm run dev. This command starts an HTTP server on port 8080 that serves the current Webchat form directly from the source code. It automatically reloads when source files change, simplifying development.

Legacy Bundles

The npm run bundle command creates JavaScript bundles for Webchat and its plugins. The command also generates a second version of each bundle, named .legacy.js. These legacy bundles use an older JavaScript standard to ensure compatibility with browsers like Internet Explorer 11.

Footnotes

1. During the deprecation stage (August 2024 – February 2026), support will be limited to critical security updates only. Webchat v2 will not receive new features or bug fixes. ↩