This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls.
Documentation for the CCX CTI Protocol can be found in the CTI Protocol Developer Guide.
Documentation for the CCX Configuration APIs can be found in the Configuration API Developer Guide.
Documentation for the CCX Scripting can be found in the Scripting and Development Series Guide.
The code in this repo is sample code only. It is NOT guaranteed to be bug free and production quality.
The sample code is meant to:
- Illustrate how to use the SDK/APIs
- Start as a base for developers to build upon
Support for the APIs and SDKs are provided on a "best effort" basis via DevNet. Like any custom deployment, it is the responsibility of the partner and/or customer to ensure that the customization works correctly and this includes ensuring that the SDKs/APIs are properly integrated into 3rd party applications.
For any issues you encounter, please post your question to the appropriate support forum: