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If your computer can’t connect to wireless networks or the connection is unstable, use this guide to diagnose and resolve the issue.
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Start with the quick checks, then follow the targeted diagnostic and recovery steps.
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If your computer can’t connect to wireless networks or the connection is unstable, this guide can help you diagnose and fix the issue.
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---
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## Initial Troubleshooting
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1.Reboot the router/modem and the computer.
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1.Reboot the router/modem and the computer.
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2.Toggle Airplane Mode by pressing **Fn + F11 →.**
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2.Toggle Airplane Mode from the system menu in the top-right corner of the screen, or using your keyboard shortcut which varies by System76 model. Most commonly **Fn + F11**
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3.If your Wi-Fi issues started after an update, try removing the backported Wi-Fi driver using the command line. Open the Terminal by pressing Super+t and type the following and press Enter:
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3.If your Wi-Fi issues began after an update and you are using an Intel wireless card with the `backport-iwlwifi-dkms` package installed manually, removing it may resolve the issue. Open the Terminal by pressing Super+T, type the following command, and press Enter:
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```bash
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sudo apt remove backport-iwlwifi-dkms
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```
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Then restart your computer.
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4.Temporarily use a phone hotspot to confirm whether the network or your computer is the issue.
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4.Temporarily use a phone hotspot to confirm whether the network or your computer is the issue.
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5.[Boot from a Live USB](https://support.system76.com/articles/live-disk) of your distribution to determine whether the issue exists outside your installed system.
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5.[Boot from a Live USB](https://support.system76.com/articles/live-disk) of your distribution to determine whether the issue exists outside your installed system.
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## Router and Access Point Recommendations
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@@ -175,7 +174,7 @@ For unstable networks, set IPv6 to “Ignore” in the network settings
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2. Select your Wi-Fi connection.
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3. Go to IPv6 tab → change method to Ignore.
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3. Go to the IPv6 tab → change method to Ignore.
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## Bluetooth and Airplane Mode Interactions
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@@ -186,16 +185,10 @@ sudo rfkill list
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sudo systemctl restart bluetooth
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```
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You can also disable Bluetooth coexistence in the Intel Wi-Fi driver configuration file:
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If the issues started after you applied updates, add a modprobe configuration to prevent a problematic Wi-Fi driver from loading, then reboot your computer:
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```bash
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sudo gedit /etc/modprobe.d/iwlwifi.conf
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```
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Add the following line:
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```bash
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options iwlwifi bt_coex_active=0
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echo"blacklist iwlwifi"| sudo tee -a /etc/modprobe.d/iwlwifi.conf
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```
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Save, then reboot.
@@ -261,22 +254,13 @@ If you have trouble with a Bluetooth headset and keeping a steady downlink speed
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### Power Management
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Another way to help with Wi-Fi issues is to turn off power management for the hardware. To do so, edit the configuration file with this command:
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Another way to help with Wi-Fi issues is to turn off Wi-Fi power management by adding a NetworkManager configuration, then reboot your computer:
echo -e "[connection]\nwifi.powersave = 2"|sudo tee /etc/NetworkManager/conf.d/default-wifi-powersave-off.conf
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```
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And change the file to read (effective upon reboot):
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> \[connection\]
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> wifi.powersave = 2
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If `tlp` is installed, take a look at the settings file found here for additional Wi-Fi power saving being enabled:
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```bash
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sudo gedit /etc/default/tlp
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```
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If TLP is installed, it may also enable Wi-Fi power saving. You can review its configuration in `/etc/default/tlp`.
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## Useful Programs
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### Windows Dual Boot
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If you are dual booting Windows, you may lose access to your Wi-Fi card entirely after running driver/OS updates in Windows. You may be able to gain access to your Wi-Fi card again by disabling "Fast Startup" in the Windows power options before booting back into Pop!_OS.
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If you're dual booting Windows, you may lose access to your Wi-Fi card entirely after running driver/OS updates in Windows. You may be able to gain access to your Wi-Fi card again by disabling "Fast Startup" in the Windows power options before booting back into Pop!_OS.
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## Contact System76 Support
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If you purchased a System76 computer and you’ve tried all the steps above, but your wireless connection still isn’t working as expected, please collect the output from the diagnostic commands and contact [System76 Support](https://system76.com/contact/support)
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If you purchased a System76 computer and you’ve tried all the steps above, but your wireless connection still isn’t working as expected, please collect the output from the diagnostic commands and [contact support](https://system76.com/contact/support).
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