Update is not working with Chrome and Windows 10 19H1 (18358.1)

[qmatteoq]

I'm trying to update my Solo Key with my machine, which is running the latest Windows Insider preview (build 18358.1) and Google Chrome 72.0.3626.121.
Chrome is able to detect the key, but when I enable bootloader mode it keeps complaining that the device isn't in bootloader mode at all.
Here are the steps I've taken:

1. I've plugged the key
2. I've pressed the "Check for updates" button on the website
3. I've inserted my PIN, followed by the press of the Solo Key button
4. The website finds my Solo Key and prompts me to perform the update.
5. I unplug the Solo Key, then I plug it back by keeping pressed the button
6. After a few seconds the led starts to quickly pulse
7. I press the Update Solo Secure button on the website.
8. I get the error: DEVICE IS NOT IN BOOTLOADER MODE. Please unplug your key, and plug in while keeping pressed until the LED blinks. Then try to flash again

[dylmye]

I get the same issue with Chrome Mobile 73.0.3683.75 on Android 8.0.0

[conorpp]

Either of you happen to have a built in authenticator on your PC? Does FIDO seem to work without anything plugged in? Maybe there is a conflict.

[qmatteoq]

Hello, I've just reported the issue to the Windows team through Feedback Hub. I did some additional tests and it seems the Solo key isn't working at all on 19H1. When I press the button on the key during the login process, it isn't recognized at all. It was working fine, isntead, on 1809. I'll keep you posted if I get any update.

[nickray]

@qmatteoq thanks! Is there a public link to this issue report in Feedback Hub?

[szszszsz]

@qmatteoq Hi! Any updates regarding this one?

[dylmye]

@conorpp sorry, never saw your response. No, this isn't the case unfortunately.