Show source of request

[danxoneil]

Resident of the 28th ward writes to say, "it also would be nice to know where the calls came in from....so one would know who is on top of things."

The basic idea would be a field that indicates if it was a citizen request, or an item entered by the Alderman's office, transferred from another department, etc.

[santheo]

Where in the interface/API would this appear? We don't spell out individual requests except for on the photo page, which are all citizen-submitted.

[danxoneil]

Closing this issue. This site is not a lookup tool for individual requests (that's what SR Tracker is for), so adding this feature is not on-target.

[danxoneil]

Reopening this issue with more information and a desire for this feature from another source (coincidentally, from the same ward).

When an alderman or a member of the Alderman's staff enters a request, the tag/ source/ whatever shows "Ald28". This is an indication that it came from the Alderman and City staff can act accordingly. The other part is that Alderman want to be able to see that their staff is entering requests (i.e.doing their job well) and that the residents can see that the Alderman's office is on top of things.

However, Open 311 does not have a way to indicate source, so we have no way of showing that either.

This would also require lots of software development to change ChicagoWorksForYou to be a personalized system. That's just not what we're about.

It's interesting, however, that this keeps coming up.