Clients not exporting?

[JamesGrant88]

Hi,

I've had this issue for a while and i've just updated to 1.0.9 but for whatever reason clients don't seem to automatically export. I know some people don't sign up with a wordpress account so i'm not sure if that's having an effect but if I go into WooCommerce > Customers they are there but not in invoice ninja.

Usually a manual sync will fix it (although because i've deleted a load of spam accounts from WP in Invoice Ninja it kind of stalls my website as the records are found). Except today I tried the manual sync and this mornings customer hasn't exported through.

So each time i'm having to manually enter the customer details anyway.

hope you can shed some light or maybe i'm expecting something that isn't meant to happen?

Thanks,

James

[hillelcoren]

Thanks for reporting this, we'll look into it with the next release.

[iub98]

Hi James. I’m having this same issue as well..Woocommerce customers are not exporting. Have you found a workaround?

[hillelcoren]

Is the client filter set correctly?

Also, does it help to sync manually?

[JamesGrant88]

I’ve not had any luck with this. I have set the filters correctly myself and also done the manual sync and nothing works. It worked when I first set it up and it just stopped working. Kind Regards, James

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On Wed, 4 Dec 2024 at 18:37, Hillel Coren ***@***.***> wrote: Is the client filter set correctly? Also, does it help to sync manually? — Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A65QOKXZQYISL6JBANJJAV32D5DVZAVCNFSM6AAAAABPBX7VT6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMJYGI2DKNZTGY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[iub98]

Is the client filter set correctly?

Also, does it help to sync manually?

Hi,

As with James, I've set the filters correctly and tried a manual sync and can't get the customers to sync

[hillelcoren]

Thanks, we'll try to reproduce

[hillelcoren]

If you select all users types and manually sync are the clients copied over?

[JamesGrant88]

I can't get this to work in any form, unless they are registered users. If they've made a purchase without registering then it doesn't pull through. Kind Regards, James

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On Sun, Dec 29, 2024 at 9:39 AM Hillel Coren ***@***.***> wrote: If you select all users types and manually sync are the clients copied over? — Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A65QOKTVSUN5HUWUX5GAXK32H67NPAVCNFSM6AAAAABPBX7VT6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRUGY3DOMZYG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[hillelcoren]

If they made a purchase without registering is a record added to the users table?

[JamesGrant88]

If I look in the users section of Wordpress, my latest customer doesn't show there. I am guessing your plugin looks in users rather than WooCommerce order details? When I look at their order in WooCommerce, their status for customer is "Guest" I can change the website to force registration for orders but I fear that will put people off. Kind Regards, James

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On Tue, Dec 31, 2024 at 8:43 AM Hillel Coren ***@***.***> wrote: If they made a purchase without registering is a record added to the users table? — Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A65QOKS6KT2H3JU5IR4FVJL2IJKMVAVCNFSM6AAAAABPBX7VT6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRWGI2DONBWGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[hillelcoren]

Thanks, the probably explains the issue.

We're looking into supporting exporting invoices in the future which may also help here.

[JamesGrant88]

Exporting invoices would be awesome. For me, if for example I take an order in WooCommerce, if the product details, price etc exported to create an invoice including customer data could all be automated it would save so much time! Kind Regards, James

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On Tue, Dec 31, 2024 at 1:31 PM Hillel Coren ***@***.***> wrote: Thanks, the probably explains the issue. We're looking into supporting exporting invoices in the future which may also help here. — Reply to this email directly, view it on GitHub <#4 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A65QOKT5ZWUCV3O4M7WYJJL2IKMENAVCNFSM6AAAAABPBX7VT6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNRWGQ2TQMBQGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>