User received an un-ending message from OCS #2591
Description
One ECD user received a repetitive message : [Session here : https://www.openchatstudio.com/a/Vaccine_Coach/chatbots/e/65b80ced-1d7c-4054-8d94-066aef89a644/s/1c396799-4e42-441c-bf10-c4cb2957d2d8/view/]
This user got blocked because he couldnt finish the interaction. On Users side, it seemed that the bot isn't responding, he typed /reset; reset but no response from the bot (image of the chatbot attached). We then archived a few visits for the bot to trigger again. Very recently, the user tried to sign in again and updated commcare to the latest version. Surprisingly, when he would input his details, the app would crash but it worked well for another account. I reported this to connect tech to investigate and it turned out to be this chatbot interaction which is too big.
Attaching the relevant pictures and videos as have been shared by the LLO.
Also sharing the link to Jira ticket to Connect to share what Connect tech investigated for this user : https://dimagi.atlassian.net/browse/CI-445
User details
Saidi Eneya : bdce72bf35c9d2562a1f
https://github.com/user-attachments/assets/cd673a4a-fe48-4a01-ae43-9c0b58a41578
https://github.com/user-attachments/assets/a788b166-cf8d-41f0-a226-65e17801a0a6
