Genie2 - Cannot make final step work... everything leading up to it is confirmed

[Ernster93]

Hi... I have the latest Genie version, the Genie2, with 3 minis. I use the Custom Slot Skill for Mini Genie and utilize the MAC codes on line 12 for the index as well as enter my correct wan_ip on line 8. Everything seems to work fine all the way up to the test step. At the test step, I get the the following result: The remote endpoint could not be called, or the response it returned was invalid. I even tested the pause and hold URL you provided for each of my minis and they do freeze at when I click confirm. My settings are set for allow external devices and I have reviewed everything you have listed under #11. I did have to create a new Lambda, but I'm confident I was able to manage through that correctly. Help!

[vmweaver]

Did you have a look at #12 ?
Please make sure you can do the last part of step 3 with your WAN ip. Did you test the PAUSE functions with your local ip address?
This will confirm your port forwarding is working fine on your external (internet) address.

[Ernster93]

This could be where I am having my problem. I can use the pause command with the local IP using 8080, but seem to be having trouble when I take my cell phone, walk down the street away from my WiFi and try to use the WAN IP, nothing really happens. After a couple of minutes, I get timed out. I notice the last line of step 3 essentially mentions that in this case my ISP is blocking my firewall. How do I get that fixed? I found a website, https://itstillworks.com/unblock-port-8629973.html, which tells me how to unblock a port, but when I get to the "Allow apps to communicate through Windows Defender Firewall", a number of "Allowed apps and features" are listed. I'm not sure which one to pick. I don't have DirecTV listed there. Am I doing the right thing?

[bklavet]

Hello Ernster, I don't think this would be a windows defender thing. There is a router/ modem that needs to have port 8080 forwarded. Check your modem/ router settings and see if you have any luck. You are correct this looks like a port forwarding problem.

[vmweaver]

Agreed. Who is your service provider and what model of router do you have? As an FYI, all you need to do is disable WIFI on you phone, unless you need the exercise. ;-)

[Ernster93]

Optimum is the service provider and Arris TM822 is the modem. I can log onto my stuff at router.optimum.net webpage and I find Port Forwarding under the Advanced Settings, but it only seems to allow me to set up Port Forwarding with the Local Host and not the WAN ID. Might I have to call Optimum to see if they can help me? I just don't understand how to either "unblock" an ISP or navigate through the Port Forwarding site to allow me to utilize the WAN ID.

[vmweaver]

Can you possibly attach a screen shot of the port forwarding user interface?

[vmweaver]

Thanks. Looks good, but you shouldn't need port triggering at all, so I would remover that configuration.
Is there any place in the router configuration that shows what your internet port ip address is and how does that compare to the address that Google gives you if you search for "what's my ip"?

[vmweaver]

Did you remove the port triggering config? And did you put the DTV address in the dmz config? If so, please remove that too. Just need the port forwarding rule in place.

Also to confirm that going to http://192.168.1.18:8080/tv/getTuned returns info about the current show?

[Ernster93]

yes

[vmweaver]

Okay, so you just have the port forwarding set up? No triggering or dmz?
Do you have a screen to configure firewall rules also? Some routers do and some dont.
If so, can you attach a screenshot of that?

[bklavet]

Port 80 & 8080 Blocking
Because Port 80 and 8080 are often used by malicious software, including viruses and worms, Optimum, like many ISPs (Internet Service Providers), blocks this port for all standard Optimum customers.

Activating Port 80 & 8080
If you subscribe to Business Optimum 50*/60 service and above and would like to utilize Port 80 and/or 8080, you'll need to activate them. Please note that you will need to be on a computer that is connected through the same modem associated with your Optimum Business service account. Simply follow these steps:

Go to https://www.optimum.com/business.
Sign in with your Optimum ID and password
Hover your mouse over Internet and click Network Configuration
Under Port Configuration, click on Settings
Under Port 80 or 8080, click On to enable
Click Submit
Unplug your modem's power and plug it back in. You will need to reboot your modem for the changes to take effect.

Note: If you swap your modem, you may need to re-enable Ports 80 and 8080 for your new modem.

When using Port 80 and/or 8080 to host your own website, please be diligent by keeping your web server up to date with the latest security patches.

[vmweaver]

Ah, so .18 doesn't seem to be your DTV receiver(?). Change your port forwarder to use 192.168.1.21 and see if that works.

[bklavet]

my guess is that optimum is blocking port 8080, so you could talk to them and see if the will unblock, or get a pi and go with mawrew19's security option.

[vmweaver]

Good catch.
You should be able to change your port forwarding rule to use port 3000 on the service and then uncheck the box for using the same internal port and change that to be 8080.

[bklavet]

http://192.168.1.21:8080/tv/getTuned

the receiver needs to be turned on to a channel