From 9bf096a9b10a6a550fcf62b9ece50fe4be5d4bd3 Mon Sep 17 00:00:00 2001 From: admin Date: Fri, 31 Oct 2025 10:23:40 -0700 Subject: [PATCH 1/8] Education Support Request App --- ...posal_ff5ad4fb83b07210befc6830ceaad374.xml | 75 +++++++++++++++++++ 1 file changed, 75 insertions(+) create mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml new file mode 100644 index 0000000..d44fc89 --- /dev/null +++ b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml @@ -0,0 +1,75 @@ + + + education + + yes + A centralized and automated solution built on ServiceNow can streamline the entire process — from request intake to fulfillment and reporting.
By digitizing and automating this workflow:

+
  1. +

    Students and coordinators can easily raise and track their support requests online.

    +
  2. +

    NGOs can prioritize and assign requests efficiently using built-in workflows.

    +
  3. +

    Donors or sponsors can get better transparency into how their contributions are utilized.

    +
  4. +

    Data-driven insights can help NGOs identify demand patterns, improve allocation, and expand outreach.

    +
+

This solution ensures faster assistance, increased accountability, and greater educational reach for underprivileged students.

]]> + Many non-profit organizations working in the education sector receive numerous requests from students and communities seeking educational support — such as books, laptops, tuition aid, mentorship, or access to training programs. +Currently, most of these requests are handled manually through emails, phone calls, or spreadsheets, making it difficult to track the status, prioritize urgent cases, or ensure transparency in fund utilization. +This leads to delayed responses, unfulfilled needs, and limited visibility for both donors and NGO administrators. + Education Support Request App + How do you envision the ideal solution to this  problem? +

 

+

Which ServiceNow products or capabilities would be used?

+

The Education Support Request App will be a self-service portal where students or NGO representatives can log different types of education-related requests such as:

+
  1. +

    Book or stationery requests

    +
  2. +

    Scholarship or sponsorship applications

    +
  3. +

    Mentorship or tutoring support

    +
  4. +

    Laptop or digital device assistance

    +
+

Each request will be categorized, routed, and tracked through an automated ServiceNow workflow.
Admins can review, approve, or assign cases to relevant departments or volunteers.
Dashboards will show real-time data on open requests, response time, fulfilled cases, and geographical trends.
Donors could also be given limited access to view anonymized impact reports to foster transparency.

+

 

+
+

Are there any technical dependencies for the proposed solution?

+

  1. +

    Access to ServiceNow App Engine Studio and Flow Designer features.

    +
  2. +

    Email or Notification integration for communication with requesters and approvers.

    +
  3. +

    (Optional) Integration with external donor databases or Google Sheets for NGOs who want to import/export data.

    +
  4. +

    Basic NGO data model (list of students, schools, donors) to be configured for pilot testing.

    +
+

 

+
+

What challenges would you foresee in implementing this idea?

+

  1. +

    Data privacy: Ensuring student information (like financial or academic details) is handled securely.

    +
  2. +

    Adoption & accessibility: Some students may have limited internet access or digital literacy.

    +
  3. +

    Customization needs: NGOs may have different workflows or approval structures that require configuration flexibility.

    +
  4. +

    Integration complexity: If the NGO uses third-party donor systems, connecting them to ServiceNow may need API configuration.

    +
  5. +

    Licensing constraints: For smaller NGOs, access to full ServiceNow capabilities may depend on partnership or developer instance limits.

    +
]]> + submitted + x_snc_hack4good_0_hack4good_proposal + admin + 2025-10-31 17:23:06 + ff5ad4fb83b07210befc6830ceaad374 + 1 + Education Support Request App + 95b5d2b7938832108543b2597bba109c + + 95b5d2b7938832108543b2597bba109c + x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374 + admin + 2025-10-31 17:23:09 + + From 01f574947acc457d73942199c4c3f67a72af1f45 Mon Sep 17 00:00:00 2001 From: admin Date: Fri, 31 Oct 2025 10:40:09 -0700 Subject: [PATCH 2/8] Mental Health Support & Counseling App --- ...posal_129d587383f07210befc6830ceaad3fb.xml | 86 +++++++++++++++++++ 1 file changed, 86 insertions(+) create mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml new file mode 100644 index 0000000..1c4b675 --- /dev/null +++ b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml @@ -0,0 +1,86 @@ + + + other + + yes + A ServiceNow-based digital platform can bring structure, confidentiality, and efficiency to mental health support operations run by NGOs and community programs.

+

By automating and centralizing the support process:

+
  1. +

    Individuals can easily request help and receive timely counseling sessions.

    +
  2. +

    Counselors can view, track, and update each case through a unified workspace.

    +
  3. +

    Administrators can analyze data to improve outreach, monitor performance, and identify emerging needs.

    +
+

This technology solution can empower NGOs to serve more people effectively, maintain complete privacy, and build a measurable positive impact on community well-being.

]]> + Mental health issues such as stress, anxiety, and depression are increasingly affecting students, young professionals, and underprivileged individuals. +While many non-profit organizations and community counselors offer help, they face several operational challenges: + +Requests for counseling are often received via emails, calls, or word of mouth, making it hard to track and prioritize cases. + +There’s no structured platform for users to request support confidentially. + +Counselors struggle to manage case histories, schedule follow-ups, and measure the overall impact of their work. + +As a result, people in need may face delays or may not receive timely help at all, reducing the effectiveness of mental health initiatives. + Mental Health Support & Counseling App + How do you envision the ideal solution to this  problem? +

 

+

Which ServiceNow products or capabilities would be used?

+

The MindConnect App will act as a secure, self-service portal where users can raise mental health support requests either anonymously or with their identity disclosed.
Each request will create a case record in ServiceNow that’s automatically routed to available counselors based on expertise, language preference, or workload.

+

Key capabilities include:

+
  1. +

    Confidential Request Form: Users describe their issue type (e.g., anxiety, career stress, grief).

    +
  2. +

    Automated Assignment: Flow Designer routes requests to the right counselor.

    +
  3. +

    Session Tracking: Counselors can record notes, follow-ups, and progress.

    +
  4. +

    Notifications: Users receive updates via email or SMS when a session is scheduled or closed.

    +
  5. +

    Analytics Dashboard: Shows metrics like total sessions held, average response time, and satisfaction surveys.

    +
+

This setup provides a complete digital ecosystem for mental health management that non-profit organizations can easily adopt.

+

 

+
+

Are there any technical dependencies for the proposed solution?

+

  1. +

    Access to ServiceNow App Engine and Flow Designer features.

    +
  2. +

    Email/SMS integration for communication and reminders.

    +
  3. +

    Role-based access control (ACLs) to protect sensitive user data.

    +
  4. +

    Optional integration with video conferencing tools (e.g., Zoom or MS Teams) for live counseling sessions.

    +
  5. +

    (Optional) External database or API integration for NGOs maintaining donor or volunteer records separately.

    +
+

 

+
+

What challenges would you foresee in implementing this idea?

+

  1. +

    Data Privacy & Security: Ensuring all personal and emotional information is fully protected and accessed only by authorized counselors.

    +
  2. +

    User Accessibility: Making the platform intuitive for users with varying digital literacy levels.

    +
  3. +

    Counselor Availability: Managing volunteer counselors’ schedules and workload distribution effectively.

    +
  4. +

    Cultural Sensitivity: Designing request forms and support categories that are inclusive and non-stigmatizing.

    +
  5. +

    Integration Complexity: If NGOs wish to connect the app with third-party systems or communication tools.

    +
]]> + submitted + x_snc_hack4good_0_hack4good_proposal + admin + 2025-10-31 17:39:07 + 129d587383f07210befc6830ceaad3fb + 1 + Mental Health Support & Counseling App + 95b5d2b7938832108543b2597bba109c + + 95b5d2b7938832108543b2597bba109c + x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb + admin + 2025-10-31 17:39:09 + + From e8a15e8f885d5ed31d7b964c0e7775b33cee7d99 Mon Sep 17 00:00:00 2001 From: anujbaliyan <53511635+anujbaliyan@users.noreply.github.com> Date: Fri, 31 Oct 2025 23:14:34 +0530 Subject: [PATCH 3/8] Delete 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml --- ...posal_129d587383f07210befc6830ceaad3fb.xml | 86 ------------------- 1 file changed, 86 deletions(-) delete mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml deleted file mode 100644 index 1c4b675..0000000 --- a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb.xml +++ /dev/null @@ -1,86 +0,0 @@ - - - other - - yes - A ServiceNow-based digital platform can bring structure, confidentiality, and efficiency to mental health support operations run by NGOs and community programs.

-

By automating and centralizing the support process:

-
  1. -

    Individuals can easily request help and receive timely counseling sessions.

    -
  2. -

    Counselors can view, track, and update each case through a unified workspace.

    -
  3. -

    Administrators can analyze data to improve outreach, monitor performance, and identify emerging needs.

    -
-

This technology solution can empower NGOs to serve more people effectively, maintain complete privacy, and build a measurable positive impact on community well-being.

]]> - Mental health issues such as stress, anxiety, and depression are increasingly affecting students, young professionals, and underprivileged individuals. -While many non-profit organizations and community counselors offer help, they face several operational challenges: - -Requests for counseling are often received via emails, calls, or word of mouth, making it hard to track and prioritize cases. - -There’s no structured platform for users to request support confidentially. - -Counselors struggle to manage case histories, schedule follow-ups, and measure the overall impact of their work. - -As a result, people in need may face delays or may not receive timely help at all, reducing the effectiveness of mental health initiatives. - Mental Health Support & Counseling App - How do you envision the ideal solution to this  problem? -

 

-

Which ServiceNow products or capabilities would be used?

-

The MindConnect App will act as a secure, self-service portal where users can raise mental health support requests either anonymously or with their identity disclosed.
Each request will create a case record in ServiceNow that’s automatically routed to available counselors based on expertise, language preference, or workload.

-

Key capabilities include:

-
  1. -

    Confidential Request Form: Users describe their issue type (e.g., anxiety, career stress, grief).

    -
  2. -

    Automated Assignment: Flow Designer routes requests to the right counselor.

    -
  3. -

    Session Tracking: Counselors can record notes, follow-ups, and progress.

    -
  4. -

    Notifications: Users receive updates via email or SMS when a session is scheduled or closed.

    -
  5. -

    Analytics Dashboard: Shows metrics like total sessions held, average response time, and satisfaction surveys.

    -
-

This setup provides a complete digital ecosystem for mental health management that non-profit organizations can easily adopt.

-

 

-
-

Are there any technical dependencies for the proposed solution?

-

  1. -

    Access to ServiceNow App Engine and Flow Designer features.

    -
  2. -

    Email/SMS integration for communication and reminders.

    -
  3. -

    Role-based access control (ACLs) to protect sensitive user data.

    -
  4. -

    Optional integration with video conferencing tools (e.g., Zoom or MS Teams) for live counseling sessions.

    -
  5. -

    (Optional) External database or API integration for NGOs maintaining donor or volunteer records separately.

    -
-

 

-
-

What challenges would you foresee in implementing this idea?

-

  1. -

    Data Privacy & Security: Ensuring all personal and emotional information is fully protected and accessed only by authorized counselors.

    -
  2. -

    User Accessibility: Making the platform intuitive for users with varying digital literacy levels.

    -
  3. -

    Counselor Availability: Managing volunteer counselors’ schedules and workload distribution effectively.

    -
  4. -

    Cultural Sensitivity: Designing request forms and support categories that are inclusive and non-stigmatizing.

    -
  5. -

    Integration Complexity: If NGOs wish to connect the app with third-party systems or communication tools.

    -
]]> - submitted - x_snc_hack4good_0_hack4good_proposal - admin - 2025-10-31 17:39:07 - 129d587383f07210befc6830ceaad3fb - 1 - Mental Health Support & Counseling App - 95b5d2b7938832108543b2597bba109c - - 95b5d2b7938832108543b2597bba109c - x_snc_hack4good_0_hack4good_proposal_129d587383f07210befc6830ceaad3fb - admin - 2025-10-31 17:39:09 - - From 8c5947d12b3c62c21529272490708d4e80a17876 Mon Sep 17 00:00:00 2001 From: anujbaliyan <53511635+anujbaliyan@users.noreply.github.com> Date: Fri, 31 Oct 2025 23:15:02 +0530 Subject: [PATCH 4/8] Delete 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml --- ...posal_ff5ad4fb83b07210befc6830ceaad374.xml | 75 ------------------- 1 file changed, 75 deletions(-) delete mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml deleted file mode 100644 index d44fc89..0000000 --- a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374.xml +++ /dev/null @@ -1,75 +0,0 @@ - - - education - - yes - A centralized and automated solution built on ServiceNow can streamline the entire process — from request intake to fulfillment and reporting.
By digitizing and automating this workflow:

-
  1. -

    Students and coordinators can easily raise and track their support requests online.

    -
  2. -

    NGOs can prioritize and assign requests efficiently using built-in workflows.

    -
  3. -

    Donors or sponsors can get better transparency into how their contributions are utilized.

    -
  4. -

    Data-driven insights can help NGOs identify demand patterns, improve allocation, and expand outreach.

    -
-

This solution ensures faster assistance, increased accountability, and greater educational reach for underprivileged students.

]]> - Many non-profit organizations working in the education sector receive numerous requests from students and communities seeking educational support — such as books, laptops, tuition aid, mentorship, or access to training programs. -Currently, most of these requests are handled manually through emails, phone calls, or spreadsheets, making it difficult to track the status, prioritize urgent cases, or ensure transparency in fund utilization. -This leads to delayed responses, unfulfilled needs, and limited visibility for both donors and NGO administrators. - Education Support Request App - How do you envision the ideal solution to this  problem? -

 

-

Which ServiceNow products or capabilities would be used?

-

The Education Support Request App will be a self-service portal where students or NGO representatives can log different types of education-related requests such as:

-
  1. -

    Book or stationery requests

    -
  2. -

    Scholarship or sponsorship applications

    -
  3. -

    Mentorship or tutoring support

    -
  4. -

    Laptop or digital device assistance

    -
-

Each request will be categorized, routed, and tracked through an automated ServiceNow workflow.
Admins can review, approve, or assign cases to relevant departments or volunteers.
Dashboards will show real-time data on open requests, response time, fulfilled cases, and geographical trends.
Donors could also be given limited access to view anonymized impact reports to foster transparency.

-

 

-
-

Are there any technical dependencies for the proposed solution?

-

  1. -

    Access to ServiceNow App Engine Studio and Flow Designer features.

    -
  2. -

    Email or Notification integration for communication with requesters and approvers.

    -
  3. -

    (Optional) Integration with external donor databases or Google Sheets for NGOs who want to import/export data.

    -
  4. -

    Basic NGO data model (list of students, schools, donors) to be configured for pilot testing.

    -
-

 

-
-

What challenges would you foresee in implementing this idea?

-

  1. -

    Data privacy: Ensuring student information (like financial or academic details) is handled securely.

    -
  2. -

    Adoption & accessibility: Some students may have limited internet access or digital literacy.

    -
  3. -

    Customization needs: NGOs may have different workflows or approval structures that require configuration flexibility.

    -
  4. -

    Integration complexity: If the NGO uses third-party donor systems, connecting them to ServiceNow may need API configuration.

    -
  5. -

    Licensing constraints: For smaller NGOs, access to full ServiceNow capabilities may depend on partnership or developer instance limits.

    -
]]> - submitted - x_snc_hack4good_0_hack4good_proposal - admin - 2025-10-31 17:23:06 - ff5ad4fb83b07210befc6830ceaad374 - 1 - Education Support Request App - 95b5d2b7938832108543b2597bba109c - - 95b5d2b7938832108543b2597bba109c - x_snc_hack4good_0_hack4good_proposal_ff5ad4fb83b07210befc6830ceaad374 - admin - 2025-10-31 17:23:09 - - From 62ce6fcbae5f140dc5c40be59325a875488c9996 Mon Sep 17 00:00:00 2001 From: admin Date: Fri, 31 Oct 2025 11:03:56 -0700 Subject: [PATCH 5/8] Food Waste & Surplus Distribution Tracker --- ...posal_b2b168f783f07210befc6830ceaad31f.xml | 86 +++++++++++++++++++ ...posal_fd23ecf383f07210befc6830ceaad36a.xml | 78 +++++++++++++++++ 2 files changed, 164 insertions(+) create mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml create mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_fd23ecf383f07210befc6830ceaad36a.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml new file mode 100644 index 0000000..18d1f6c --- /dev/null +++ b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml @@ -0,0 +1,86 @@ + + + other + + yes + A ServiceNow-based digital platform can bring structure, confidentiality, and efficiency to mental health support operations run by NGOs and community programs.

+

By automating and centralizing the support process:

+
  1. +

    Individuals can easily request help and receive timely counseling sessions.

    +
  2. +

    Counselors can view, track, and update each case through a unified workspace.

    +
  3. +

    Administrators can analyze data to improve outreach, monitor performance, and identify emerging needs.

    +
+

This technology solution can empower NGOs to serve more people effectively, maintain complete privacy, and build a measurable positive impact on community well-being.

]]> + Mental health issues such as stress, anxiety, and depression are increasingly affecting students, young professionals, and underprivileged individuals. +While many non-profit organizations and community counselors offer help, they face several operational challenges: + +Requests for counseling are often received via emails, calls, or word of mouth, making it hard to track and prioritize cases. + +There’s no structured platform for users to request support confidentially. + +Counselors struggle to manage case histories, schedule follow-ups, and measure the overall impact of their work. + +As a result, people in need may face delays or may not receive timely help at all, reducing the effectiveness of mental health initiatives. + Mental Health Support & Counseling App + How do you envision the ideal solution to this  problem? +

 

+

Which ServiceNow products or capabilities would be used?

+

The MindConnect App will act as a secure, self-service portal where users can raise mental health support requests either anonymously or with their identity disclosed.
Each request will create a case record in ServiceNow that’s automatically routed to available counselors based on expertise, language preference, or workload.

+

Key capabilities include:

+
  1. +

    Confidential Request Form: Users describe their issue type (e.g., anxiety, career stress, grief).

    +
  2. +

    Automated Assignment: Flow Designer routes requests to the right counselor.

    +
  3. +

    Session Tracking: Counselors can record notes, follow-ups, and progress.

    +
  4. +

    Notifications: Users receive updates via email or SMS when a session is scheduled or closed.

    +
  5. +

    Analytics Dashboard: Shows metrics like total sessions held, average response time, and satisfaction surveys.

    +
+

This setup provides a complete digital ecosystem for mental health management that non-profit organizations can easily adopt.

+

 

+
+

Are there any technical dependencies for the proposed solution?

+

  1. +

    Access to ServiceNow App Engine and Flow Designer features.

    +
  2. +

    Email/SMS integration for communication and reminders.

    +
  3. +

    Role-based access control (ACLs) to protect sensitive user data.

    +
  4. +

    Optional integration with video conferencing tools (e.g., Zoom or MS Teams) for live counseling sessions.

    +
  5. +

    (Optional) External database or API integration for NGOs maintaining donor or volunteer records separately.

    +
+

 

+
+

What challenges would you foresee in implementing this idea?

+

  1. +

    Data Privacy & Security: Ensuring all personal and emotional information is fully protected and accessed only by authorized counselors.

    +
  2. +

    User Accessibility: Making the platform intuitive for users with varying digital literacy levels.

    +
  3. +

    Counselor Availability: Managing volunteer counselors’ schedules and workload distribution effectively.

    +
  4. +

    Cultural Sensitivity: Designing request forms and support categories that are inclusive and non-stigmatizing.

    +
  5. +

    Integration Complexity: If NGOs wish to connect the app with third-party systems or communication tools.

    +
]]> + submitted + x_snc_hack4good_0_hack4good_proposal + admin + 2025-10-31 17:54:19 + b2b168f783f07210befc6830ceaad31f + 1 + Mental Health Support & Counseling App + 95b5d2b7938832108543b2597bba109c + + 95b5d2b7938832108543b2597bba109c + x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f + admin + 2025-10-31 17:54:21 + + diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_fd23ecf383f07210befc6830ceaad36a.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_fd23ecf383f07210befc6830ceaad36a.xml new file mode 100644 index 0000000..2bf5d10 --- /dev/null +++ b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_fd23ecf383f07210befc6830ceaad36a.xml @@ -0,0 +1,78 @@ + + + other + + yes + A technology-driven solution could drastically reduce food wastage and hunger by:

+
  1. +

    Connecting food donors with nearby NGOs and distribution networks in real-time.

    +
  2. +

    Ensuring traceability of food from source to beneficiary through digital records.

    +
  3. +

    Providing analytics to identify peak surplus hours, donor contribution trends, and NGO impact metrics.

    +
  4. +

    Enhancing accountability through approvals, temperature/safety logs, and delivery confirmations.

    +
  5. +

    Reducing operational overhead through automation, notifications, and route optimization.

    +
+

This would result in efficient food redistribution, reduced carbon footprint, and a positive social impact on underprivileged communities.

]]> + Every day, large quantities of edible food from corporate cafeterias, hotels, restaurants, and events go to waste due to lack of coordination between food donors and NGOs that distribute meals to those in need. Existing manual tracking systems are inefficient, leading to delays, wastage, and poor visibility into surplus availability and delivery. There is a pressing need for a structured, transparent, and real-time system that can manage the end-to-end process of collecting, tracking, and redistributing surplus food responsibly. + Food Waste & Surplus Distribution Tracker + How do you envision the ideal solution to this  problem? +

 

+

Which ServiceNow products or capabilities would be used?

+

The ideal solution would be a ServiceNow-based portal and workflow system where:

+
  1. +

    Donors (restaurants, canteens, event organizers) can log surplus food details such as type, quantity, expiry time, and pickup location.

    +
  2. +

    NGOs or Volunteers receive automatic notifications of nearby available food via a mobile-friendly Service Portal.

    +
  3. +

    A matching engine assigns donations to the closest available NGO based on capacity and location.

    +
  4. +

    Workflows track food pickup, delivery confirmation, and beneficiary acknowledgment.

    +
  5. +

    Dashboards & Reports provide insights on total food saved, meals distributed, and participating organizations.

    +
  6. +

    Integrations with mapping services can show live pickup and delivery routes.

    +
+

 

+
+

Are there any technical dependencies for the proposed solution?

+

  1. +

    Integration with location-based APIs (Google Maps / OpenStreetMap) for distance calculation and routing.

    +
  2. +

    Connectivity with SMS or WhatsApp APIs for real-time communication.

    +
  3. +

    Secure access for external users (NGOs and donors) through Public Service Portal or external user authentication.

    +
  4. +

    Storage of food logs and images in ServiceNow Attachment / Document Management.

    +
+

 

+
+

What challenges would you foresee in implementing this idea?

+

  1. +

    Ensuring real-time accuracy of surplus food availability and location updates.

    +
  2. +

    Managing external user authentication and access controls securely.

    +
  3. +

    Integration complexities with third-party APIs (maps, communication, delivery tracking).

    +
  4. +

    User adoption and awareness among non-technical stakeholders like small NGOs or restaurants.

    +
  5. +

    Handling data privacy and hygiene compliance, especially related to food safety logs.

    +
]]> + submitted + x_snc_hack4good_0_hack4good_proposal + admin + 2025-10-31 18:01:34 + fd23ecf383f07210befc6830ceaad36a + 1 + Food Waste & Surplus Distribution Tracker + 95b5d2b7938832108543b2597bba109c + + 95b5d2b7938832108543b2597bba109c + x_snc_hack4good_0_hack4good_proposal_fd23ecf383f07210befc6830ceaad36a + admin + 2025-10-31 18:01:35 + + From f2610222e7713490ae6296741d7858e3ddebd9b3 Mon Sep 17 00:00:00 2001 From: admin Date: Fri, 31 Oct 2025 11:07:42 -0700 Subject: [PATCH 6/8] Shelter Availability Finder --- ...posal_75c4e4fb83f07210befc6830ceaad33c.xml | 73 +++++++++++++++++++ 1 file changed, 73 insertions(+) create mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml new file mode 100644 index 0000000..1351068 --- /dev/null +++ b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml @@ -0,0 +1,73 @@ + + + other + + yes + A centralized, real-time Shelter Availability Finder would:

+
  1. +

    Help citizens quickly locate the nearest available shelter with capacity and basic amenities.

    +
  2. +

    Assist government agencies and NGOs in tracking shelter occupancy, resources, and needs dynamically.

    +
  3. +

    Enable faster decision-making and better allocation of emergency resources.

    +
  4. +

    Improve overall disaster response efficiency, reducing loss of life and hardship during crises

    +
]]> + During emergencies such as floods, earthquakes, or other natural disasters, finding nearby safe shelters becomes extremely difficult for affected people and for relief organizations managing resources. Current systems often rely on manual coordination or outdated data, leading to overcrowding in some shelters while others remain underutilized. Additionally, relief workers struggle to track real-time shelter capacities and essential supplies like food, blankets, and medical support. + Shelter Availability Finder + How do you envision the ideal solution to this  problem? +

 

+

Which ServiceNow products or capabilities would be used?

+

The ideal solution would be a ServiceNow-based application that integrates with location services, shelter management records, and emergency response systems. Key features would include:

+
  1. +

    Real-time Shelter Dashboard: Displays all active shelters, their locations, capacity, and available facilities.

    +
  2. +

    Citizen Portal: Allows affected individuals to search for the nearest available shelter using GPS or pin code.

    +
  3. +

    Shelter Manager Workspace: Enables shelter coordinators to update capacity, mark resources, and report urgent needs.

    +
  4. +

    Automated Notifications: Sends alerts to citizens about nearby shelters or changes in availability.

    +
  5. +

    Reporting & Analytics: Helps authorities analyze occupancy trends and optimize future disaster preparedness.

    +
+

 

+
+

Are there any technical dependencies for the proposed solution?

+

  1. +

    Integration with geolocation APIs (e.g., Google Maps or OpenStreetMap) for real-time mapping.

    +
  2. +

    Data feed from local authorities or NGOs maintaining shelter information.

    +
  3. +

    Internet connectivity for field users or mobile apps to update and retrieve data.

    +
  4. +

    Optional: Integration with SMS gateways or WhatsApp APIs for citizens who lack smartphone access.

    +
+

 

+
+

What challenges would you foresee in implementing this idea?

+

  1. +

    Data Accuracy: Keeping shelter availability and resource data up to date in real time.

    +
  2. +

    Connectivity Issues: During disasters, network coverage may be poor, affecting system access.

    +
  3. +

    User Adoption: Ensuring local authorities, volunteers, and citizens are trained and motivated to use the system.

    +
  4. +

    Integration Complexity: Aligning multiple data sources from various NGOs or government systems.

    +
  5. +

    Privacy & Security: Protecting user and shelter data from misuse or unauthorized access.

    +
]]> + submitted + x_snc_hack4good_0_hack4good_proposal + admin + 2025-10-31 18:07:21 + 75c4e4fb83f07210befc6830ceaad33c + 1 + Shelter Availability Finder + 95b5d2b7938832108543b2597bba109c + + 95b5d2b7938832108543b2597bba109c + x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c + admin + 2025-10-31 18:07:23 + + From daf161e064335c57a6f3601ccf74db51ae06381e Mon Sep 17 00:00:00 2001 From: anujbaliyan <53511635+anujbaliyan@users.noreply.github.com> Date: Fri, 31 Oct 2025 23:39:49 +0530 Subject: [PATCH 7/8] Delete 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml --- ...posal_75c4e4fb83f07210befc6830ceaad33c.xml | 73 ------------------- 1 file changed, 73 deletions(-) delete mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml deleted file mode 100644 index 1351068..0000000 --- a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c.xml +++ /dev/null @@ -1,73 +0,0 @@ - - - other - - yes - A centralized, real-time Shelter Availability Finder would:

-
  1. -

    Help citizens quickly locate the nearest available shelter with capacity and basic amenities.

    -
  2. -

    Assist government agencies and NGOs in tracking shelter occupancy, resources, and needs dynamically.

    -
  3. -

    Enable faster decision-making and better allocation of emergency resources.

    -
  4. -

    Improve overall disaster response efficiency, reducing loss of life and hardship during crises

    -
]]> - During emergencies such as floods, earthquakes, or other natural disasters, finding nearby safe shelters becomes extremely difficult for affected people and for relief organizations managing resources. Current systems often rely on manual coordination or outdated data, leading to overcrowding in some shelters while others remain underutilized. Additionally, relief workers struggle to track real-time shelter capacities and essential supplies like food, blankets, and medical support. - Shelter Availability Finder - How do you envision the ideal solution to this  problem? -

 

-

Which ServiceNow products or capabilities would be used?

-

The ideal solution would be a ServiceNow-based application that integrates with location services, shelter management records, and emergency response systems. Key features would include:

-
  1. -

    Real-time Shelter Dashboard: Displays all active shelters, their locations, capacity, and available facilities.

    -
  2. -

    Citizen Portal: Allows affected individuals to search for the nearest available shelter using GPS or pin code.

    -
  3. -

    Shelter Manager Workspace: Enables shelter coordinators to update capacity, mark resources, and report urgent needs.

    -
  4. -

    Automated Notifications: Sends alerts to citizens about nearby shelters or changes in availability.

    -
  5. -

    Reporting & Analytics: Helps authorities analyze occupancy trends and optimize future disaster preparedness.

    -
-

 

-
-

Are there any technical dependencies for the proposed solution?

-

  1. -

    Integration with geolocation APIs (e.g., Google Maps or OpenStreetMap) for real-time mapping.

    -
  2. -

    Data feed from local authorities or NGOs maintaining shelter information.

    -
  3. -

    Internet connectivity for field users or mobile apps to update and retrieve data.

    -
  4. -

    Optional: Integration with SMS gateways or WhatsApp APIs for citizens who lack smartphone access.

    -
-

 

-
-

What challenges would you foresee in implementing this idea?

-

  1. -

    Data Accuracy: Keeping shelter availability and resource data up to date in real time.

    -
  2. -

    Connectivity Issues: During disasters, network coverage may be poor, affecting system access.

    -
  3. -

    User Adoption: Ensuring local authorities, volunteers, and citizens are trained and motivated to use the system.

    -
  4. -

    Integration Complexity: Aligning multiple data sources from various NGOs or government systems.

    -
  5. -

    Privacy & Security: Protecting user and shelter data from misuse or unauthorized access.

    -
]]> - submitted - x_snc_hack4good_0_hack4good_proposal - admin - 2025-10-31 18:07:21 - 75c4e4fb83f07210befc6830ceaad33c - 1 - Shelter Availability Finder - 95b5d2b7938832108543b2597bba109c - - 95b5d2b7938832108543b2597bba109c - x_snc_hack4good_0_hack4good_proposal_75c4e4fb83f07210befc6830ceaad33c - admin - 2025-10-31 18:07:23 - - From a264f3ed442593522be1a8f24ccba06430f96ac3 Mon Sep 17 00:00:00 2001 From: anujbaliyan <53511635+anujbaliyan@users.noreply.github.com> Date: Fri, 31 Oct 2025 23:40:07 +0530 Subject: [PATCH 8/8] Delete 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml --- ...posal_b2b168f783f07210befc6830ceaad31f.xml | 86 ------------------- 1 file changed, 86 deletions(-) delete mode 100644 95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml diff --git a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml b/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml deleted file mode 100644 index 18d1f6c..0000000 --- a/95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f.xml +++ /dev/null @@ -1,86 +0,0 @@ - - - other - - yes - A ServiceNow-based digital platform can bring structure, confidentiality, and efficiency to mental health support operations run by NGOs and community programs.

-

By automating and centralizing the support process:

-
  1. -

    Individuals can easily request help and receive timely counseling sessions.

    -
  2. -

    Counselors can view, track, and update each case through a unified workspace.

    -
  3. -

    Administrators can analyze data to improve outreach, monitor performance, and identify emerging needs.

    -
-

This technology solution can empower NGOs to serve more people effectively, maintain complete privacy, and build a measurable positive impact on community well-being.

]]> - Mental health issues such as stress, anxiety, and depression are increasingly affecting students, young professionals, and underprivileged individuals. -While many non-profit organizations and community counselors offer help, they face several operational challenges: - -Requests for counseling are often received via emails, calls, or word of mouth, making it hard to track and prioritize cases. - -There’s no structured platform for users to request support confidentially. - -Counselors struggle to manage case histories, schedule follow-ups, and measure the overall impact of their work. - -As a result, people in need may face delays or may not receive timely help at all, reducing the effectiveness of mental health initiatives. - Mental Health Support & Counseling App - How do you envision the ideal solution to this  problem? -

 

-

Which ServiceNow products or capabilities would be used?

-

The MindConnect App will act as a secure, self-service portal where users can raise mental health support requests either anonymously or with their identity disclosed.
Each request will create a case record in ServiceNow that’s automatically routed to available counselors based on expertise, language preference, or workload.

-

Key capabilities include:

-
  1. -

    Confidential Request Form: Users describe their issue type (e.g., anxiety, career stress, grief).

    -
  2. -

    Automated Assignment: Flow Designer routes requests to the right counselor.

    -
  3. -

    Session Tracking: Counselors can record notes, follow-ups, and progress.

    -
  4. -

    Notifications: Users receive updates via email or SMS when a session is scheduled or closed.

    -
  5. -

    Analytics Dashboard: Shows metrics like total sessions held, average response time, and satisfaction surveys.

    -
-

This setup provides a complete digital ecosystem for mental health management that non-profit organizations can easily adopt.

-

 

-
-

Are there any technical dependencies for the proposed solution?

-

  1. -

    Access to ServiceNow App Engine and Flow Designer features.

    -
  2. -

    Email/SMS integration for communication and reminders.

    -
  3. -

    Role-based access control (ACLs) to protect sensitive user data.

    -
  4. -

    Optional integration with video conferencing tools (e.g., Zoom or MS Teams) for live counseling sessions.

    -
  5. -

    (Optional) External database or API integration for NGOs maintaining donor or volunteer records separately.

    -
-

 

-
-

What challenges would you foresee in implementing this idea?

-

  1. -

    Data Privacy & Security: Ensuring all personal and emotional information is fully protected and accessed only by authorized counselors.

    -
  2. -

    User Accessibility: Making the platform intuitive for users with varying digital literacy levels.

    -
  3. -

    Counselor Availability: Managing volunteer counselors’ schedules and workload distribution effectively.

    -
  4. -

    Cultural Sensitivity: Designing request forms and support categories that are inclusive and non-stigmatizing.

    -
  5. -

    Integration Complexity: If NGOs wish to connect the app with third-party systems or communication tools.

    -
]]> - submitted - x_snc_hack4good_0_hack4good_proposal - admin - 2025-10-31 17:54:19 - b2b168f783f07210befc6830ceaad31f - 1 - Mental Health Support & Counseling App - 95b5d2b7938832108543b2597bba109c - - 95b5d2b7938832108543b2597bba109c - x_snc_hack4good_0_hack4good_proposal_b2b168f783f07210befc6830ceaad31f - admin - 2025-10-31 17:54:21 - -