[$250] Attachments - Large image result in attachment not found after being zoomed at first time

[mitarachim]

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Version Number: v9.2.65-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/TR-2203/folder/13176710/41236933/1041757846
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: Windows 10
App Component: Other

Action Performed:

1. Navigate to https://staging.new.expensify.com/
2. Open a conversation
3. Click on "+" on compose box
4. Click on "Add attachment" and upload the large image
5. Click on preview
6. Click to zoom the image

Expected Result:

The large image should be zoomed without disappear or result in "Attachment not found".

Actual Result:

After zooming the large image the first time it results in "Attachment not found".

Workaround:

Unknown

Platforms:

• Android: App
• Android: mWeb Chrome
• iOS: App
• iOS: mWeb Safari
• iOS: mWeb Chrome
• Windows: Chrome
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Bug7014499_1764208827729.bandicam_2025-11-26_20-42-24-211_-_Trim.mp4

View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021995881300252084900
• Upwork Job ID: 1995881300252084900
• Last Price Increase: 2026-01-28

Issue Owner

Current Issue Owner: @srikarparsi

[melvin-bot]

Triggered auto assignment to @garrettmknight (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[mitarachim]

Hello @garrettmknight QA team found issue about aspect ratio of image is smaller than expected when zoom in the image a second time. The image is not posible to see , are we need create new issue in this case? or this is consider same root cause with this issue ?

Steps :

1. Navigate to https://staging.new.expensify.com/
2. Open a conversation
3. Click on "+" on compose box
4. Click on "Add attachment" and upload the large image
5. Click on preview
6. Click to zoom the image
7. Close the view
8. Repeat step 5 and 6

Bug7014502_1764209272758.bandicam_2025-11-26_20-42-24-211_-_Trim1.mp4

[melvin-bot]

@garrettmknight Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021995881300252084900

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @alitoshmatov (External)