Update Billing & Subscriptions hub and articles

stephanieelliott · cursoragent · stephanieelliott · commit 43ded77094a9 · 2026-02-06T12:04:29.000-10:00
- Change hub icon to subscription-annual.svg
- Update hub description to focus on subscription options and payment methods
- Write new Subscription Overview article
- Add order fields to all articles for proper section ordering
- Rename article titles:
  * 'How to Manage Your Subscription' → 'How to configure your subscription'
  * 'Deleting a workspace' → 'Deleting an Expensify workspace and ending billing'
- Remove version-specific navigation notes from all articles
- Add Expensify Classic-only note to Personal and Corporate Karma

Co-authored-by: Cursor &lt;cursoragent@cursor.com&gt;
diff --git a/docs/_data/_routes.yml b/docs/_data/_routes.yml
@@ -214,6 +214,6 @@ platforms:
     hubs:
       - href: billing
         title: Billing & Subscriptions
-        icon: /assets/images/accounting.svg
-        description: "Learn about billing."
+        icon: /assets/images/subscription-annual.svg
+        description: "Review Expensify's subscription options, plan types, and payment methods."
 
diff --git a/docs/articles/consolidated/billing/other-billing-scenarios/Personal-and-Corporate-Karma.md b/docs/articles/consolidated/billing/other-billing-scenarios/Personal-and-Corporate-Karma.md
@@ -2,6 +2,11 @@
 title: Personal and Corporate Karma
 description: Details about Personal and Corporate Karma
 keywords: [Expensify Classic, karma points, personal karma, corporate karma]
+order: 2
+---
+
+**Note:** This article applies to Expensify Classic only.
+
 ---
 
 [Expensify.org](https://www.expensify.org/about) is built on creating a transparent and convenient way to create an emotional connection between donors, volunteers, and recipients. The funds for this organization come from Corporate Karma, Personal Karma, and monetary donations.
diff --git a/docs/articles/consolidated/billing/other-billing-scenarios/Tax-Exempt.md b/docs/articles/consolidated/billing/other-billing-scenarios/Tax-Exempt.md
@@ -2,6 +2,7 @@
 title: Tax Exempt
 description: How to request tax-exempt status for your Expensify account if your organization is recognized by the IRS or other local tax authorities.
 keywords: [Expensify Classic, tax-exempt, request tax exemption status]
+order: 3
 ---
 
 If your organization is recognized as **tax-exempt** by the IRS or other local tax authorities, you can request tax-exempt status in Expensify to avoid tax charges on your monthly bill. Follow these steps to submit your request.
diff --git a/docs/articles/consolidated/billing/other-billing-scenarios/Understanding-Out-of-Date-Billing-in-Expensify.md b/docs/articles/consolidated/billing/other-billing-scenarios/Understanding-Out-of-Date-Billing-in-Expensify.md
@@ -3,6 +3,7 @@ title: How to fix out-of-date billing in Expensify
 description: Learn what out-of-date billing means in Expensify, why it happens, and how billing owners can resolve it to restore full access to workspace features.
 keywords: [out-of-date billing, fix failed payment, retry billing, update payment method, billing owner, billing issue, resolve billing problem, Expensify trial ended]
 internalScope: Audience is billing owners and Workspace Admins. Covers what causes out-of-date billing, who can resolve it, and what actions are required. Does not cover step-by-step platform-specific navigation.
+order: 1
 ---
 
 When billing is out of date in Expensify, your workspace may lose access to paid features. This guide explains what it means, why it happens, and how to resolve it.
@@ -57,8 +58,6 @@ To restore billing and unlock full access:
 - **Upgrade your workspace** if your trial has ended
 - **Transfer billing ownership** to a Workspace Admin who can take action
 
-> **Note:** The exact steps vary slightly depending on your app version. Concierge can guide you through the process if needed.
-
 # What happens after billing is fixed
 
 Once billing is successfully resolved:
diff --git a/docs/articles/consolidated/billing/plans-and-pricing/Choosing-Between-Collect-and-Control-Plans.md b/docs/articles/consolidated/billing/plans-and-pricing/Choosing-Between-Collect-and-Control-Plans.md
@@ -3,6 +3,7 @@ title: Choosing Between Collect and Control Plans
 description: Compare Expensify's Collect and Control plans to decide which plan fits your team's size, workflow, and integration needs.
 keywords: [Collect vs Control, plan comparison, which Expensify plan, upgrade to Control, choose Expensify plan, unique members vs active members, small team vs large team]
 internalScope: Audience is billing owners and admins evaluating which plan to choose. Covers side-by-side comparison, decision factors, and when to upgrade. Does not cover pricing details (see individual plan articles) or how to switch plans.
+order: 1
 ---
 
 # Choosing Between Collect and Control Plans
diff --git a/docs/articles/consolidated/billing/plans-and-pricing/Collect-Plan-Features-and-Pricing.md b/docs/articles/consolidated/billing/plans-and-pricing/Collect-Plan-Features-and-Pricing.md
@@ -3,6 +3,7 @@ title: "Expensify Collect Plan: Features and Pricing"
 description: Learn about the Collect Plan's features, pricing in multiple currencies, and how unique member billing works for small teams.
 keywords: [Collect plan, Collect plan pricing, small team pricing, unique members, $5 per member, Collect plan features, QuickBooks Online, Xero integration, month-to-month subscription]
 internalScope: Audience is billing owners and admins evaluating the Collect Plan for small teams. Covers Collect Plan features, unique member billing model, and pricing in all supported currencies. Does not cover Control Plan or how to switch plans.
+order: 4
 ---
 
 # Expensify Collect Plan: Features and Pricing
diff --git a/docs/articles/consolidated/billing/plans-and-pricing/Control-Plan-Features-and-Pricing.md b/docs/articles/consolidated/billing/plans-and-pricing/Control-Plan-Features-and-Pricing.md
@@ -3,6 +3,7 @@ title: "Expensify Control Plan: Features and Pricing"
 description: Learn about the Control Plan's advanced features, pricing tiers in multiple currencies, and how active member billing works for growing teams.
 keywords: [Control plan, Control plan pricing, active members, $9 per member, $18 per member, $36 per member, enterprise features, NetSuite, Sage Intacct, SAML SSO, annual subscription, Expensify Card discount]
 internalScope: Audience is billing owners and admins evaluating the Control Plan for mid-size to large teams. Covers Control Plan features, active member billing model, pricing tiers, and multi-currency pricing. Does not cover Collect Plan or how to switch plans.
+order: 3
 ---
 
 # Expensify Control Plan: Features and Pricing
diff --git a/docs/articles/consolidated/billing/plans-and-pricing/Expensify-Card-Cash-Back-and-Subscription-Savings.md b/docs/articles/consolidated/billing/plans-and-pricing/Expensify-Card-Cash-Back-and-Subscription-Savings.md
@@ -3,6 +3,7 @@ title: "Expensify Card: Cash Back and Subscription Savings"
 description: Learn how the Expensify Card earns 1-2% cash back, reduces your subscription cost, and unlocks the lowest Control Plan pricing tier.
 keywords: [Expensify Card, cash back, subscription discount, $9 per member, 1% cash back, 2% cash back, card benefits, reduce subscription cost, Expensify Card savings, 50% card spend]
 internalScope: Audience is billing owners and admins evaluating Expensify Card benefits. Covers cash back rates, how cash back reduces subscription costs, and the 50% card spend requirement for $9/member Control Plan pricing. Does not cover how to apply for or activate the Expensify Card.
+order: 2
 ---
 
 # Expensify Card: Cash Back and Subscription Savings
diff --git a/docs/articles/consolidated/billing/plans-and-pricing/Expensify-Classic-Plans-Track-Submit-and-Legacy-Pricing.md b/docs/articles/consolidated/billing/plans-and-pricing/Expensify-Classic-Plans-Track-Submit-and-Legacy-Pricing.md
@@ -3,6 +3,7 @@ title: "Expensify Classic Plans: Track, Submit, and Legacy Pricing"
 description: Learn about Track and Submit plans for Expensify Classic Individual workspaces, plus what legacy pricing means and how to check if you're affected.
 keywords: [Expensify Classic, Track plan, Submit plan, Individual workspace, legacy pricing, personal expense tracking, SmartScans Individual workspace, Expensify Classic plan types]
 internalScope: Audience is Expensify Classic users with Individual workspaces or on legacy pricing. Covers Track and Submit plan features, Individual workspace pricing, and legacy pricing notices. Does not cover Collect or Control plans (Group workspaces).
+order: 6
 ---
 
 # Expensify Classic Plans: Track, Submit, and Legacy Pricing
diff --git a/docs/articles/consolidated/billing/plans-and-pricing/How-to-Switch-Your-Expensify-Plan.md b/docs/articles/consolidated/billing/plans-and-pricing/How-to-Switch-Your-Expensify-Plan.md
@@ -3,6 +3,7 @@ title: How to Switch Your Expensify Plan
 description: Learn how to upgrade from Collect to Control, downgrade from Control to Collect, or switch between plan tiers in both New Expensify and Expensify Classic.
 keywords: [switch Expensify plan, upgrade to Control, downgrade to Collect, change subscription, switch from Collect to Control, change workspace plan, upgrade plan New Expensify, change plan Expensify Classic]
 internalScope: Audience is billing owners who want to change their workspace plan. Covers upgrade/downgrade procedures for both New Expensify and Expensify Classic, annual subscription constraints, and when changes take effect. Does not cover pricing details or plan features.
+order: 5
 ---
 
 # How to Switch Your Expensify Plan
diff --git a/docs/articles/consolidated/billing/subscription-management/Deleting-workspaces-in-Expensify.md b/docs/articles/consolidated/billing/subscription-management/Deleting-workspaces-in-Expensify.md
@@ -8,13 +8,14 @@ Overall Retrieval Score: 9.3 / 10
 -->
 
 ---
-title: Deleting a workspace in Expensify
+title: Deleting an Expensify workspace and ending billing
 description: Learn how billing owners can delete a paid workspace in Expensify and what conditions might block deletion.
 keywords: [delete workspace, remove workspace, cancel subscription, billing owner, Expensify workspace deletion, workspace not deleting]
 internalScope: Audience is billing owners. Covers workspace deletion steps, billing restrictions, and what happens after deletion. Does not cover how to cancel subscriptions or transfer billing ownership.
+order: 4
 ---
 
-# How to delete a workspace in Expensify
+# Deleting an Expensify workspace and ending billing
 
 Only the billing owner of a paid workspace can delete it. This article explains the steps to delete a workspace, when deletion may be blocked, and what happens after it's deleted.
 
diff --git a/docs/articles/consolidated/billing/subscription-management/How-to-Manage-Billing-and-Subscriptions-in-Expensify-Classic.md b/docs/articles/consolidated/billing/subscription-management/How-to-Manage-Billing-and-Subscriptions-in-Expensify-Classic.md
@@ -3,6 +3,7 @@ title: Manage Billing & Subscriptions in Expensify Classic
 description: Step-by-step instructions for billing owners and Workspace Admins to manage subscriptions, resolve billing issues, delete workspaces, and transfer billing ownership in Expensify Classic.
 keywords: [Expensify Classic, billing owner, manage subscription, retry billing, take over billing, delete workspace, transfer billing ownership]
 internalScope: Step-by-step instructions for managing paid subscriptions in Expensify Classic only. Relies on the shared conceptual article for billing rules, eligibility, and constraints.
+order: 3
 ---
 
 This article explains **how to manage billing and subscriptions in Expensify Classic**.  
diff --git a/docs/articles/consolidated/billing/subscription-management/How-to-Manage-Subscriptions-and-Billing-in-New-Expensify.md b/docs/articles/consolidated/billing/subscription-management/How-to-Manage-Subscriptions-and-Billing-in-New-Expensify.md
@@ -12,6 +12,7 @@ title: How to manage subscriptions and billing in New Expensify
 description: Step-by-step instructions for billing owners and Workspace Admins to cancel subscriptions, update payment methods, delete workspaces, and transfer billing ownership in New Expensify.
 keywords: [New Expensify, cancel subscription, update payment method, delete workspace, transfer billing ownership, retry billing, subscription management]
 internalScope: Step-by-step instructions for managing subscriptions and billing in New Expensify only. Relies on shared conceptual article for billing rules, eligibility, and transfer timing.
+order: 2
 ---
 
 # How to manage subscriptions and billing in New Expensify
diff --git a/docs/articles/consolidated/billing/subscription-management/Managing-subscriptions-in-Expensify.md b/docs/articles/consolidated/billing/subscription-management/Managing-subscriptions-in-Expensify.md
@@ -12,6 +12,7 @@ title: Managing subscriptions in Expensify
 description: Learn how to cancel a monthly or annual subscription, request early cancellation, update your payment method, or fix blocked billing actions.
 keywords: [cancel subscription, update payment method, early cancellation, billing issues, subscription blocked, change card, subscription renewal]
 internalScope: Audience is billing owners. Covers subscription types, cancellation logic, early cancellation, updating payment methods, and billing blocks. Does not cover workspace deletion or transferring billing ownership.
+order: 1
 ---
 
 # How to manage subscriptions in Expensify
diff --git a/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/Expensify-Subscription-Overview.md b/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/Expensify-Subscription-Overview.md
@@ -2,6 +2,111 @@
 title: Expensify Subscription Overview
 description: Learn how Expensify bills for Collect and Control plans, including localized pricing, billing eligibility, and how to transfer billing ownership.
 keywords: [billing, subscription, pricing, Collect, Control, plan comparison, currency, transfer billing, New Expensify]
+internalScope: Audience is billing owners and admins setting up subscriptions. Covers subscription basics, billing models, and workspace-level billing. Does not cover plan features or how to change plans.
+order: 1
 ---
 
-bla bla 
+# Expensify Subscription Overview
+
+Every Expensify workspace operates on a subscription model that determines which features are available and how billing works. This overview explains the basics of Expensify subscriptions and how billing is managed.
+
+---
+
+## What an Expensify subscription is
+
+An Expensify subscription is the billing arrangement for your workspace. Your subscription includes:
+
+- The plan type (Collect, Control, Track, or Submit)
+- The number of active or unique members
+- Payment method and billing owner
+- Subscription term (monthly or annual)
+
+Each workspace has its own subscription managed independently by a billing owner.
+
+---
+
+## How Expensify billing works
+
+Expensify bills workspaces monthly based on your plan and team size. Billing is handled automatically through the payment method on file.
+
+### Billing models
+
+Expensify uses two different billing models depending on your plan:
+
+**Unique member billing** (Collect Plan):
+- You're billed for every member added to your workspace
+- Billing happens regardless of whether they use the workspace that month
+- Predictable monthly cost based on team size
+
+**Active member billing** (Control Plan):
+- You're only billed for members who perform billable actions during the month
+- Billable actions include creating, submitting, approving, or exporting expenses
+- Cost varies month-to-month based on actual usage
+
+---
+
+## Who manages subscriptions
+
+Every paid workspace has exactly one **billing owner**. Only the billing owner can:
+
+- View subscription details and billing history
+- Update the payment method
+- Cancel or modify the subscription
+- Delete the workspace
+- Transfer billing ownership to another admin
+
+Workspace Admins have separate permissions to manage members and workspace settings, but cannot access billing unless they are also the billing owner.
+
+---
+
+## Subscription pricing by currency
+
+Expensify subscriptions are billed in your local currency when available:
+
+- USD ($)
+- GBP (£)
+- EUR (€)
+- AUD (AU$)
+- NZD (NZ$)
+
+Pricing varies by currency and plan type. For specific rates, see the pricing details for your plan.
+
+---
+
+## Managing your Expensify subscription
+
+You can view and manage your subscription from your workspace settings:
+
+- Review your current plan and pricing
+- Update your payment method
+- Change subscription terms (monthly vs annual)
+- Upgrade or downgrade plans
+- Transfer billing ownership
+
+For step-by-step instructions:
+- [How to configure your subscription in New Expensify](../subscription-setup-and-billing-ownership/How-to-manage-your-subscription-in-New-Expensify.md)
+- [How to configure your subscription in Expensify Classic](../subscription-setup-and-billing-ownership/How-to-Manage-Your-Subscription-in-Expensify-Classic.md)
+
+---
+
+# FAQ
+
+## Do I need a subscription to use Expensify?
+
+Individual workspaces in Expensify Classic can use the free Track plan. Group workspaces and all New Expensify workspaces require a paid subscription (Collect or Control).
+
+## Can I have multiple subscriptions?
+
+Yes. If you own multiple workspaces, each has its own independent subscription and billing owner.
+
+## What happens if my payment fails?
+
+If Expensify can't charge your payment method, your billing becomes out of date. You'll see alerts in the app and may lose access to paid features until billing is resolved. See [How to fix out-of-date billing](../other-billing-scenarios/Understanding-Out-of-Date-Billing-in-Expensify.md).
+
+## Can I switch between monthly and annual billing?
+
+Yes. You can change your subscription term from the subscription settings. Annual subscriptions offer lower per-member pricing but require a fixed-term commitment.
+
+## Who gets billed if I'm part of multiple workspaces?
+
+Each workspace bills its own billing owner independently. If you're a member of multiple workspaces, you're not billed directly—each workspace's billing owner is charged for their team. 
diff --git a/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/How-to-Manage-Your-Subscription-in-Expensify-Classic.md b/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/How-to-Manage-Your-Subscription-in-Expensify-Classic.md
@@ -1,11 +1,12 @@
 ---
-title: How to Manage Your Subscription in Expensify Classic
+title: How to configure your subscription in Expensify Classic
 description: Learn how to view your subscription details, explore workspace plans, and manage payment information in Expensify Classic.
 keywords: manage Expensify Classic subscription, Expensify Classic subscription settings, view Expensify subscription, change Expensify Classic plan, update subscription payment method Expensify
 internalScope: Audience is Billing Owners. Covers all subscription and payment management actions available in Expensify Classic. Does not cover New Expensify, billing disputes, or invoices.
+order: 5
 ---
 
-# How to Manage Your Subscription in Expensify Classic
+# How to configure your subscription in Expensify Classic
 
 Your Expensify subscription controls how your account is billed and how many employees are covered. From the Subscription page in Expensify Classic, you can review your subscription details, explore workspace plans, and manage your payment method.
 
diff --git a/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/How-to-manage-your-subscription-in-New-Expensify.md b/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/How-to-manage-your-subscription-in-New-Expensify.md
@@ -1,11 +1,12 @@
 ---
-title: How to Manage Your Subscription in New Expensify
+title: How to configure your subscription in New Expensify
 description: Learn how to view your subscription details, explore available plans, and manage payment information in New Expensify.
 keywords: manage Expensify subscription, Expensify subscription settings, view Expensify subscription, change Expensify plan, update subscription payment method Expensify
 internalScope: Audience is account owners and Workspace Admins. Covers all subscription and payment management actions available in the Subscription section of New Expensify. Does not cover Classic Expensify, billing disputes, or invoices.
+order: 4
 ---
 
-# How to Manage Your Subscription in New Expensify
+# How to configure your subscription in New Expensify
 
 Your Expensify subscription controls which plan you’re on, what features are included, and how your account is billed. From the Subscription page, you can review your subscription details, explore other plans, and manage your payment method.
 
diff --git a/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/How-to-read-your-Expensify-billing-receipt.md b/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/How-to-read-your-Expensify-billing-receipt.md
@@ -3,6 +3,7 @@ title: How to read your Expensify billing receipt
 description: Learn how to read your Expensify billing receipt, including billing breakdown, member activity types, workspace charges, and discounts.
 keywords: [Expensify billing receipt, billing breakdown, workspace charges, member activity, Expensify Card discounts, pay-per-use, annual Control, chat-only, inactive members]
 internalScope: Audience is billing owners. Covers how to read and interpret Expensify billing receipts, including member activity definitions, workspace-level breakdowns, and how discounts or credits are applied. Does not cover updating billing ownership or payment methods.
+order: 3
 ---
 
 This article explains how to read your Expensify billing receipt, so you can understand your charges, member activity types, and how discounts or credits are applied.
diff --git a/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/What-Billing-Ownership-Means-in-Expensify.md b/docs/articles/consolidated/billing/subscription-setup-and-billing-ownership/What-Billing-Ownership-Means-in-Expensify.md
@@ -3,6 +3,7 @@ title: What billing ownership means in Expensify
 description: Understand the role of billing ownership and what it allows you to manage in your Expensify workspace.
 keywords: [billing ownership, billing owner, manage billing, manage subscription, workspace admin, transfer billing owner]
 internalScope: Audience is Workspace Admins and billing owners. Covers what billing ownership is, what the billing owner can do, and how it differs from Workspace Admin access. Does not cover how to cancel subscriptions or delete workspaces.
+order: 2
 ---
 
 # What billing ownership means in Expensify
