Video shots for

[aarontitus]

Scene 1: Answering phone

Script: your phone will ring. When you answer the call, you will hear a message that says "Incoming Crisis Cleanup call, press 1 to accept." Press 1, and your phone will be connected to the survivor. Your caller ID will be hidden from survivors, so you don't accidentally make lifelong friends.

• Someone holds their phone steady, with a computer in the background. The phone rings and says "Crisis Cleanup Hotline"
• Shot of person. The person answers the phone, listens, then clicks "1," then holds up the phone and says, "Crisis Cleanup Hotline. This is [Name]," and then nodding understandingly.

Save Phone Status

Script: When you're all done, save the case and end the call. The system will then ask you how the call went. For example, you may have entered a case, they may already have had a case, or there may have been a technical difficulty. This information will tell us whether they need a call back later.
When you're ready to take the next call, click "Take a Call" again and repeat this process.

• Make an outbound call. End the call. Close up of screen clicking "Save" case. Then close up of status of call. Click a status. Enter a brief note. Click OK. Then click "Take a Call" again. Closeup.

Note Survivor Information

Script: If your screen freezes during a call, refresh your browser to clear the issue, but make sure you've noted any essential case details first, as your intake form may be erased when you refresh.

• Close-up of intake form with fake information.

Hotline Hours

Script: The Crisis Cleanup hotline is open for extended business hours, which are flexible based on the need and size of the disaster.

• Opening shot: Wide shot of a home desk setup with a volunteer sitting in front of a computer, and picking up a phone. Lower-third text appears: “Crisis Cleanup Hotline.”
• Crisis Cleanup Hotline Social Media asset with graphic overlay: “Extended Business Hours.”
• Overlay graphic: Calendar on screen with different blocks (morning/evening) lighting up in green to show flexible hours.

No Shifts Enforced

Script: Crisis Cleanup does not enforce any shifts or minimum participation requirements on phone volunteers. We require organizations to manage their own volunteers. We cannot schedule your volunteers for you.
Caption overlay: “Organizations must schedule their own volunteers.”

• Google Spreadsheet of volunteer signup. Multiple people signing up at the same time for different shifts.

Why Scheduling Matters

Script: It is essential that you schedule your volunteers into regular shifts. If you tell volunteers to log on whenever they have time, most will show up at 5:30 pm for half an hour and not come back. When volunteers sign up for regular shifts, they feel a sense of responsibility and will help a lot more.
Two volunteers split screen: Left side—volunteer answering calls at home; right side—another volunteer shutting laptop. Narration: “Crisis Cleanup does not enforce minimum requirements.”
Narration: “Regular shifts build engagement and responsibility.”

• Volunteer answering calls at home during the day.
• Volunteer answering calls at home in the evening. Volunteer shuts laptop.
• Clock hand pointing to 5:30 PM

Busy vs Quiet Times

Script: Mornings tend to be busier than evenings, and earlier in the week is busier than later in the week. Thus, Monday mornings are way busier than Sunday evenings.
Calendar animation: Zoom on a week calendar—Monday morning block glows red, Sunday evening shaded in gray. On-screen text: “Busy: Monday mornings. Quiet: Sunday evenings.”

• Screenshot of a one-week calendar, which will then be animated with colored highlights.

Slow and Steady

Script: Slow and steady wins this race. One hour a day for 14 days is way better than seven hours a day for two days.

• Screenshot of a two-week calendar. Animation highlighting one hour each day at about 10am with a green checkbox, then 7 hours for 2 days with a red X.