Maria - Customer #4
Description
User Story: Transaction Interface for Maria, Community Health Worker
As a customer named Maria,
I want to understand the menu clearly,
so that I can easily order and make a transaction
Persona Details:
I’m a community health worker serving low-income families in my neighborhood.
My mobile phone is my first and only computer—I don’t own a laptop or desktop.
I rely on computer translations because I’m still improving my English, and my family is bilingual (Spanish/English).
I need instructions and options written clearly, in simple language, so I can understand them even when translated into Spanish.
Acceptance Criteria:
Mobile-Friendly Design: The interface is similar to a mobile phone layout
Language Support: I can switch between English and Spanish easily, and the translations are accurate and natural (not awkward or confusing).
Simple Wording: All labels, instructions, and error messages use short, clear sentences (e.g., “Enter client name” instead of “Input the nomenclature of the recipient”).
Step-by-Step Flow: The transaction process guides me one step at a time, so I don’t get lost.
Visual Cues: Icons or pictures (like a checkmark for “done” or a dollar sign for “payment”) help me understand even if the words are tricky.
Language: The menu ordering system tells me exactly what to fix in plain language, with an option to change language.
Confirmation: After I finish, I get a clear message (in Spanish or English) saying the transaction worked, like “Success!